Refund policy

ORDER STATUS

Once your order has been placed, a confirmation email will automatically be sent to the email address provided at checkout, including your order number for reference.

Ready-to-ship orders are typically processed within 5–7 business days. Made-to-order and custom pieces have separate production timelines as stated on the relevant product page.

CANCELLATION

If you wish to cancel your order, please contact us as soon as possible at info@kimchibabi3.com.

Please note that cancellation and return conditions differ for custom and personalised pieces.

RETURNS

For items eligible for return, you have the right to notify us that you wish to withdraw from your purchase within 14 days after receiving your order. After notifying us, you must return the item within 14 days.

Returned items must be unworn, unwashed and returned with their original tags and packaging. You may try on the garment to establish its fit, but please handle it with care. You may be responsible for any reduction in value resulting from handling beyond what is necessary to assess the garment.

To arrange a return, please contact us at info@kimchibabi3.com

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as the return remains your responsibility until it reaches us.

MADE-TO-ORDER PIECES

Made-to-order pieces are individually handcrafted after your order is placed and are not held as ready-to-ship stock.

Please review the size chart, cup fit and product information carefully before placing your order. Where a made-to-order piece is produced using one of our standard size and cup options and has not otherwise been personalised to your specifications, your applicable statutory right of withdrawal remains unaffected.

Production timelines are stated on the relevant product page.

CUSTOM & PERSONALISED ORDERS

Custom pieces are created specifically for you according to your individual measurements and specifications. This includes Apéro Custom, for which the pattern is individually adapted to your proportions.

Because custom and personalised pieces are made specifically to your individual specifications, they are not eligible for cancellation, return or refund due to a change of mind once the custom process has begun, to the extent permitted by applicable consumer law.

We will contact you after your order is placed to confirm your measurements before production begins. Please ensure that all measurements and information provided to us are accurate.

This does not affect your statutory rights if your item is faulty, incorrect or does not conform to your order.

REFUNDS

Once an eligible return has been received and inspected, your refund will be processed in accordance with applicable consumer law.

Where you exercise your statutory right of withdrawal, we will refund the payments due to you, including standard outbound delivery costs where required by law. Additional delivery costs resulting from your choice of a more expensive shipping method are not refundable.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise agreed.

Original delivery costs are not refundable where only part of an order is returned.

Nothing in this policy limits your statutory consumer rights.